Kumaran Silks

Welcome to our FAQ section, designed to address all your queries and provide comprehensive assistance. Explore the categories below to find answers to commonly asked questions. Should you require further assistance, feel free to reach out to our dedicated customer service team

Customer Service

You can contact our customer service at +91 91294 32943 or through email at customercare@kumaransilks.com

Inquiries are promptly addressed, usually within 24 hours. We're here to assist you!

Sure, requesting a callback is available. Please contact our customer service at +91 91294 32943 to request a call back

Store Information

Our store is open Monday through Sunday, from 9:30 am to 9:30 pm. We look forward to serving you during these days and hours.

Our store is located at No.12, Nageswaran Road, Opposite to Panagal Park, T.Nagar, Chennai - 600017, Tamil Nadu, INDIA. Please note that we currently operate only one store at this address.

Yes, we understand the importance of gifting, and we provide gift receipts with purchases. When making a purchase online, you can choose the option for a E-Gift receipt during the checkout process. This ensures that the recipient can easily exchange or return the item if needed

Checking the availability of a product is easy! Simply follow these steps:
- Visit our website or app.
- Navigate to the product page for the item you're interested in.
- Look for the 'Availability' or 'In Stock' status.
- If the product is available, you'll see it marked as 'In Stock.' If it's out of stock, it will be indicated accordingly.

To check the availability of an item in-store, you can contact our customer service at +91 91294 32943

Yes, we understand the importance of flexibility in returns. Unfortunately, online purchases cannot be returned to our physical store locations. To initiate an online return, please follow our return policy and use the provided return process through our website. If you encounter any issues, our customer support team is ready to assist you. Thank you for your understanding.

Return/Shipping Info

At www.kumaransilks.com, we ensure your satisfaction with our products. If unsatisfied or if you receive a damaged, defective, or incorrect item, return it within 7 days of delivery in unused condition, with original packaging and tags. Credit is subject to proper return procedures. Items from our Chennai retail store can't be returned online. Online products can't be exchanged in-store. Make-to-order and discounted items are non-returnable/exchangeable. Products with add-ons or special orders are also non-returnable/exchangeable. Please adhere to these guidelines for a smooth return process.

Yes, we do offer international shipping. For more details, click here (https://www.kumaransilks.com/pages/ship ping)

Delivery times may vary. For specific details, please refer to our shipping information (https://www.kumaransilks.com/pages/ship ping).

Yes, we provide expedited shipping options for quicker delivery. You can choose your preferred shipping speed during checkout

We strive for timely deliveries. In case of delays, contact our customer service for assistance and updates on your order's status

Deals & Offers

Yes, you can use multiple gift cards for a single purchase during checkout.

You can contact our customer service at +91 91294 32943 or through email at customercare@kumaransilks.com

Price adjustments for items purchased on sale may not be offered. Check our [terms and conditions](https://www.kumaransilks.com /pages/terms-conditions) for details

Yes, we offer special discounts for bulk orders! If you're planning to make a large purchase, please contact our customer service or reach out to our bulk order department at customercare@kumaransilks.com . Our team will be delighted to assist you with personalized pricing and discounts based on the quantity and items you're interested in.

Using a discount code during checkout is easy! Here's a step-by-step guide:
- Add the items you want to purchase to your cart.
- Proceed to checkout.
- Look for the 'Discount Code' or 'Promo Code' field.
- Enter your discount code exactly as provided.
- Click 'Apply' or 'Submit' to see the adjusted total.
The discount will be applied to your order, and you'll see the updated total before completing your purchase.

Redeeming a gift card online is simple! Follow these steps:
- Add the items you want to purchase to your cart.
- Proceed to checkout. - Look for the 'Gift Card' or 'Voucher' section.
- Enter the gift card code exactly as it appears.
- Click 'Apply' or 'Redeem' to use the gift card balance.
The value of the gift card will be deducted from your total, and you can then complete your order.

To unsubscribe from promotional emails, you can follow these steps:
- Open any promotional email you've received from us.
- Scroll to the bottom of the email. - Look for the 'Unsubscribe' or 'Manage Preferences' link.
- Click on the provided link to adjust your email preferences.
- Follow the prompts to complete the unsubscribe process.
Alternatively, you can visit our Email Preferences page on our website to manage your subscription settings.

While using discount codes, please keep in mind the following considerations:
- Expiry Date: Ensure that the discount code is still valid and has not expired.
- Usage Limits: Some codes may have usage limits per customer or per order.
- Product Restrictions: Certain codes may apply only to specific products or categories.
- Combining Codes: In some cases, multiple discount codes may not be combinable in a single order.
- Minimum Purchase: Check if there is a minimum purchase requirement to use the code.

While store credit is a versatile way to shop, there are a few considerations:
- Product Eligibility: Store credit can typically be used for most products, but there may be exceptions for specific items, such as gift cards or certain promotions.
- Expiration: Check if there is an expiration date on your store credit to ensure timely usage.
- Combining with Discounts: In some cases, store credit may not be combinable with certain discounts or promotions.

While store credit is a great way to shop, there are a few considerations during sales:
- Sale Exclusions: Some sales or promotions may have specific exclusions where store credit usage is limited.
- Combining Offers: Check if store credit can be combined with other discounts or promotions during a sale.
- Product Eligibility: Ensure that the items you wish to purchase with store credit are eligible for the ongoing sale.

If you need to update your shipping address after placing an order, follow these steps:
- Contact Customer Service: Reach out to our customer service team as soon as possible. You can call us at +91 91294 32943 or send an email to customercare@kumaransilks.com . Provide your order number and the updated shipping address.
- Live Chat Assistance: If we offer live chat support, you can visit our website and use the live chat option for immediate assistance. Provide the necessary details to our team.

Product Information

For detailed information about sizes and product specifications, please reach out to our dedicated customer service team. You can contact us at +91 91294 32943 or send an email to customercare@kumaransilks.com . Our team will be happy to assist you with any size-related queries or concerns.

While we prefer returns with the original packaging, we understand that situations may vary. In general, items should be returned in their original condition, which includes the original packaging, tags, and any accompanying accessories.
If, for any reason, you don't have the original packaging, please contact our customer service team at +91 91294 32943 or customercare@kumaransilks.com . They will guide you through the return process and provide assistance based on your specific situation.

Yes, we generally allow exchanges for items purchased with a discount code. However, there are a few considerations:
- Eligibility: Ensure that the item is eligible for exchanges based on our exchange policy.
- Same or Lesser Value: Exchanges are typically processed for items of the same or lesser value. If the new item has a higher value, you may need to cover the price difference.

Unfortunately, we cannot process returns for items without the original tags attached. For a smooth return process, please ensure that the product is accompanied by its original tags.

Our return policy typically includes a specified return window to ensure timely processing. After the return window has closed, returns may not be accepted.

However, we understand that exceptional situations may arise. If you believe you have a valid reason for a return after the specified window, please contact our customer service team at +91 91294 32943 or customercare@kumaransilks.com . They will review your case and provide guidance based on your specific circumstances

Regrettably, we are unable to accept returns for personalised items, including special orders. We appreciate your understanding in this matter.

Order Management

Tracking your order is easy! Once your order has been shipped, you will receive an email with the tracking information and a link to track your package.
Additionally, you can follow these steps:
- Check Your Email: Look for an email from us with the subject 'Your Order Has Shipped' or a similar notification. The tracking information will be provided in that email.
- Visit Our Website: If you have an account on our website, you can log in and go to the 'Order History' or 'Track Order' section. There, you'll find the tracking details for your recent purchases.
- Contact Customer Service: If you encounter any issues or need further assistance with tracking your order, feel free to contact our customer service team at +91 91294 32943 or customercare@kumaransilks.com .
They will be happy to help you in real-time.

We regret to inform you that once an order is confirmed, it cannot be canceled. We appreciate your understanding in this matter.

If you need to make modifications to your order, please follow these steps:
- Check Order Status: Log into your account on our website and check the current status of your order. If it hasn't been processed or shipped, modifications may be possible.
- Contact Customer Service: If your order is still eligible for modification, contact our customer service team at +91 91294 32943 or customercare@kumaransilks.com . Provide your order number and specify the changes you'd like to make.
- Live Chat Assistance: If live chat support is available, you can use that option for immediate assistance with modifying your order

Checking the status of your order is easy! Here are a few ways to do so:
- Order Confirmation Email: When you placed your order, you should have received an order confirmation email. Check this email for a link to track your order or for details on how to check the status.
- Log into Your Account: If you created an account on our website, log in and navigate to the 'Order History' or 'Track Order' section. There, you'll find the current status of your recent purchases.
- Contact Customer Service: If you prefer real-time assistance, feel free to contact our customer service team at +91 91294 32943 or customercare@kumaransilks.com . Provide your order number, and they will provide you with the latest status update.

Yes, you can easily review your past orders on our website. Here's how:
- Log into Your Account: If you have an account with us, log in using your credentials.
- Order History: Once logged in, navigate to the 'Order History' or 'My Orders' section. Here, you'll find a list of your previous orders along with details such as order dates, items purchased, and order status.
- Detailed Information: Click on any specific order to view detailed information about that particular purchase, including tracking details, if available

If you wish to exchange an item, here's a step-by-step guide:
- Check Eligibility: Ensure that the item is eligible for exchange based on our exchange policy. Some items may have specific conditions for exchange.
- Contact Customer Service: Reach out to our customer service team at +91 91294 32943 or customercare@kumaransilks.com to initiate the exchange process. Provide your order number and details about the item you'd like to exchange.
- Receive Instructions: Our customer service team will guide you through the necessary steps, which may include returning the original item and placing a new order for the desired item.
- Packaging: Pack the item securely in its original packaging, if possible, and follow the provided instructions for returning the item.
- New Order: Once the return is processed, you may need to place a new order for the item you'd like in exchange. Any price differences, if applicable, will be addressed during this process.

Feel free to reach out to our dedicated customer service team at +91 91294 32943 or via email at customercare@kumaransilks.com . Our team is ready to assist you with any concerns you may have.

For exchanges at www.kumaransilks.com, follow these steps:
1. Check Eligibility: Ensure the item meets exchange conditions as per our policy.
2. Contact Customer Service: Initiate the exchange process by reaching our customer service at +91 91294 32943 or customercare@kumaransilks.com . Provide order details and exchange preferences.
3. Receive Instructions:*Our team will guide you, potentially involving returning the original item and placing a new order for the desired color or pattern.
4. Packaging: Pack the item securely, preferably in its original packaging, following provided instructions for return.
5. New Order: After processing the return, place a new order for the preferred item. Address any price differences during this step.
Ensure a smooth exchange experience by adhering to these guidelines.

If an item is currently out of stock, we understand it can be disappointing. Here's how we handle out-of-stock items:
- Restocking Schedule: Check the product page or contact our customer service team at +91 91294 32943 or customercare@kumaransilks.com for information about the expected restocking schedule. We strive to keep our customers informed about restock timelines.
- Explore Alternatives: If the item is temporarily unavailable, you might want to explore similar items or alternatives that meet your preferences. Our website or customer service team can assist you in finding suitable alternatives.

To check the availability of an item in-store, you can follow these steps:
- Contact Customer Service: Reach out to our customer service team at +91 91294 32943 or customercare@kumaransilks.com . Provide them with the name or product code of the item you're looking for, and they will check the availability at our physical store.
- Live Chat Assistance: If live chat support is available on our website, you can use that option for immediate assistance in checking the in-store availability of the item.
- Visit Our Physical Store: Alternatively, you can visit our physical store directly. Our store address is [store address]. Our staff will be happy to assist you and provide information about the availability of the item.

While having a receipt makes the return process smoother, we understand that situations may arise where it's not available. Here's how we handle returns without a receipt:
- Contact Customer Service: Reach out to our customer service team at +91 91294 32943 or customercare@kumaransilks.com . Provide them with as much information as possible about the purchase, such as the date, items, and any other relevant details.
- Proof of Purchase: If you have any form of proof of purchase, such as a credit card statement or order confirmation email, share that information with our customer service team.
- Return Eligibility: Our customer service team will assess the return eligibility based on the provided information. Items must typically meet our return policy criteria for the return to be approved.

Website Features

Currently, we do require customers to create an account during the checkout process. Creating an account offers benefits such as order tracking and exclusive offers.

However, we understand the importance of providing a seamless shopping experience, and we are actively considering options to improve this process, including exploring the possibility of a guest checkout feature in the future.

We regret to inform you that once an order is confirmed, it cannot be canceled. We appreciate your understanding in this matter.

If you wish to unsubscribe from our promotional emails, you can follow these steps:
- Email Preferences: Check any recent promotional emails you've received from us. Usually, there is an 'Unsubscribe' or 'Manage Preferences' link at the bottom of the email.
- Visit Our Website: Alternatively, you can visit our official website and log in to your account (if you have one). Navigate to the 'Account Settings' or 'Communication Preferences' section to manage your email subscriptions.
- Contact Customer Service: If you encounter any difficulties or prefer assistance, you can contact our customer service team at +91 91294 32943 or customercare@kumaransilks.com . They will guide you through the process and ensure your email preferences are updated.

Creating an account is the most secure way to view and manage your order history. It allows you to track your orders, manage returns, and provides a seamless shopping experience. We prioritize the security and privacy of our customers, and having an account ensures that your order information is protected

Store Events

www.kumaransilks.com/privacy-policy

We understand that emergencies may arise, and we strive to be understanding and accommodating. If you need to cancel your order due to an emergency, please reach out to our customer service team as soon as possible at +91 91294 32943 or customercare@kumaransilks.com .

While we cannot guarantee order cancellations after processing has begun, we will make every effort to assist you based on the specific circumstances. Providing details about the nature of the emergency will help us assess the situation and determine the best course of action.

Certainly! If you prefer a callback from our customer service team, you can follow these steps:
- Visit Our Website: Go to our official website and navigate to the 'Contact Us' or 'Customer Support' section.
- Submit Callback Request: Look for an option to submit a callback request. This may involve filling out a form with your name, phone number, and a brief description of your inquiry.
- Specify Preferred Time: If there's an option, you may also have the opportunity to specify a preferred time for the callback.
- Confirmation: After submitting your request, you should receive a confirmation message indicating that your request has been received.

Our policy on returns for final sale items is as follows:
- Final Sale Items: Items marked as "Final Sale" are non-returnable and non-refundable.
- Condition of the Item: Final sale items are sold in their current condition, and no returns or exchanges will be accepted.
- Exceptions for Defective Items: In the rare instance that a final sale item is received in a defective or damaged condition, please contact our customer service team immediately at +91 91294 32943 or customercare@kumaransilks.com . We will work to address the issue and provide an appropriate resolution.

Order & Payment

To stay updated on our latest in-store events and promotions, we recommend checking our website's Events or Promotions section regularly. Additionally, you can subscribe to our newsletter to receive timely notifications about upcoming in-store events, exclusive promotions, and special offers.

Feel free to reach out to our dedicated customer service team at +91 91294 32943 or via email at customercare@kumaransilks.com . Our team is ready to assist you with any concerns you may have

In most cases, our system allows the use of one promotional code or discount per order. Unfortunately, combining a store credit with an additional discount code may not be supported. However, we strive to provide the best shopping experience for our customers.

We offer a variety of convenient payment methods to enhance your shopping experience. Here are the payment methods we currently accept:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- Online Payment Platforms: You can use secure online payment platforms such as PayPal, Apple Pay, Google Pay, and other similar services.
- Bank Transfers: Direct bank transfers may also be available as a payment option. Please check during the checkout process for details.
- Cash on Delivery (COD): Depending on your location, we may offer a Cash on Delivery option, allowing you to pay in cash upon receiving your order.

Absolutely! If there is no limit on the number of items you can purchase, that means you can shop to your heart's content without any restrictions on the quantity of products you wish to buy. Enjoy the shopping experience, and feel free to explore our wide range of products to find exactly what you're looking for.

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Frequently Asked Questions

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Deals & Offers

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Order Management

Website Features

Store Events

Order & Payment

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Frequently Asked Questions

Customer Service

How can I contact your customer service?

What is your response time for customer inquiries?

Can I request a call back from customer service?

Store Information

What are your store hours?

Where is your physical store located?

Do you provide gift receipts with purchases?

Do you provide gift receipts with purchases?

How can I check if a product is in stock before ordering?

How can I check the availability of an item in-store?

Can I return an online purchase to any physical store location?

Return/Shipping Info

What is your return policy?

Do you offer international shipping?

What is the average delivery time for standard shipping?

Do you offer expedited shipping options?

What is your policy for late or delayed deliveries?

Deals & Offers

Can I use multiple gift cards for a single purchase?

Is there a fee for changing the shipping method?

Do you offer price adjustments for items purchased on sale?

Are there any bulk order discounts?

How do I use a discount code during checkout?

How do I redeem a gift card online?

How can I unsubscribe from promotional emails?

Are there any restrictions on using discount codes?

Are there any restrictions on using store credit for certain products?

Are there any restrictions on using store credit during sales?

How do I update my shipping address after placing an order?

Product Information

Is there a size guide available for your products?

Can I return an item without the original packaging?

Can I exchange an item purchased with a discount code?

Can I return an item without the original tags attached?

What is your policy for returns after the return window has closed?

What is your policy on returns for personalized items?

Do you have a size conversion chart for international customers?

Order Management

How do I track my order?

Can I cancel my order?

Can I modify my order after placing it?

How can I check the status of my order?

Can I review my past orders on the website?

What is the process for exchanging an item?

How do I initiate a return for an online purchase?

Can I exchange an item for a different color or pattern?

What is your process for handling out-of-stock items?

How can I check the availability of an item in-store?

How can I check the status of my order?

Can I return an item without a receipt?

Website Features

Is there a guest checkout option on your website?

Can I cancel my order?

How can I unsubscribe from promotional emails?

Can I view my order history without creating an account?

Store Events

What is your privacy policy?

What is your policy on order cancellations due to emergencies?

Can I request a call back from customer service?

What is your policy on returns for final sale items?

Order & Payment

Are there any in-store events or promotions?

Can I request a refund for a defective item?

Can I use a store credit and a discount code together?

What payment methods do you accept?

Is there a limit on the number of items I can purchase?